Privacy & Cookie Policy

Introduction

Vialogic (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website and interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Scope

This Privacy & Cookie Policy applies to all personal data processed by Vialogic in relation to our clients, customers, partners, and any other individuals whose personal information we handle while providing consulting, development, and support services.

This policy does not include the processing of Employee and Contractor personal data.

Definitions

Personal Data: Any information relating to an identified or identifiable natural person (data subject), such as name, contact details, identification numbers, or other identifiers.
Processing: Any operation performed on personal data, including collection, storage, adaptation, retrieval, disclosure, or destruction.
Controller:

The organization or individual that determines the purposes and means of processing personal data.
Processor: The organization or individual that processes personal data on behalf of the controller.
Data Subject: The individual to whom the personal data relates.

Data Collection

We collect and process personal data in the following circumstances:

When engaging with clients and customers for consulting, system integration, and application development projects.
When providing support services.
During communications via email, phone, or other channels.
In compliance with legal or regulatory requirements.
When using our website and browsing our services.

Types of Personal Data Collected

The personal data we may collect includes but is not limited to:

Client and Customer Information: Name, job title, company name, email address, phone number, and other contact details.
System Information: Data related to system configurations, usage logs, user credentials, IP addresses, and other technical details.

Purpose of Data Collection

We process personal data for the following purposes:

Service Delivery: To provide consulting, system integration, and application development services, and to offer ongoing support to our clients.

Communication: To communicate with clients and partners regarding ongoing projects, updates, and support issues.
Legal Compliance: To comply with legal, regulatory, and contractual obligations.
Security and Monitoring: To ensure system security, detect and prevent unauthorized access or misuse.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Contractual Necessity – Processing is necessary for the performance of a contract.
Legitimate Interest – Processing is necessary for our legitimate interests, such as improving services or ensuring security.

Consent – Processing based on the data subject’s consent where applicable.

Legal Obligations – Processing necessary for compliance with legal obligations.

Data Processing on Behalf of the Controller

When processing personal data on behalf of clients (controllers), we act solely in accordance with their instructions and commit to:

Restricted Use: Using personal data only for specified purposes.

Exclusion of Marketing Purposes: We do not use personal data for marketing.
Confidentiality: Employees and subcontractors are bound by confidentiality agreements.

Data Protection Agreements (DPAs): Entering into DPAs with controllers where required.

Data Sharing & Marketing

We may share personal data with third parties in the following cases:

Service Providers: For hosting, IT support, and other necessary services.

Legal and Regulatory Requirements: If required by law or court order.

Business Transfers: In case of mergers, acquisitions, or sales.

All third parties processing personal data on our behalf adhere to data protection principles and safeguards.

Data Retention

We retain personal data only as long as necessary to fulfill its purposes, including compliance with legal and contractual obligations.

Data Security

We implement appropriate security measures, including:

Access control and authentication mechanisms.
Encryption of data in transit and at rest.
Regular security audits.
Incident response protocols.

Data Subject Rights

Data subjects have the following rights regarding their personal data:

Right to Access: Request access to personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request data deletion under certain conditions.
Right to Restrict Processing: Request restrictions on processing.
Right to Data Portability: Request a copy of personal data.
Right to Object: Object to processing in certain cases.

To exercise these rights, contact us at info@vialogic.co.

International Data Transfers / Processing

If personal data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

Cookie Policy

Our website uses cookies to enhance user experience and track website usage. By using our website, you agree to our use of cookies.

Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us understand website usage.
Marketing Cookies: Used for advertising and promotional purposes.

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Users should review third-party privacy policies before interacting with those sites.

Privacy Policy Updates

We may update this Privacy & Cookie Policy periodically. Changes will be posted on our website.

Contact Information

For privacy-related inquiries or requests, please contact us at info@vialogic.co.